Freedom Creed
VALUES:
PHILOSOPHY:
We are passionate about promoting and preserving a way of life rich in freedom and family values. We exist to protect freedoms, to inspire exploring the outdoors, and to promote the passing of family traditions from generation to generation.
Without freedom we have none of these things. Be free, pass on family values, go explore!
WHAT IS THE FREEDOM CREED?
The Freedom Creed sets the standard of service that you can expect when shopping one of our stores or eCommerce platforms. We are a company of passionate experts looking to provide you with not just good customer service, but customer service that far exceeds retailing standards. We stand by this Creed as a guiding North Star, but we make this public as a statement of expectations and to keep us accountable to you, our customers!
Here is what you can expect from us:
CUSTOMER CREED
When shopping at a FREEDOM store:
• We greet you by name
• We ensure no customer leaves disgruntled for service-related reasons
• We go above & beyond to provide accurate & helpful information
• We over-communicate information, expectations & follow through with you
• We strive to say “Yes”
• When we make mistakes, we make it right
SERVICE CREED
When working on your equipment:
• We never take the shortcut — the right way is the only way
• We mount all scopes with professional levels, torque wrenches, & bore-sighting tools
• We utilize the latest technology & tools to provide a consistent & professional bow setup
• We provide a basic cleaning service on all used guns prior to customer transfer
• We provide tear down & assembly instructions to all customers when purchasing a firearm